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AT&T Internet Review 2023
AT&T has well-priced internet plans, but its fiber internet brings the most value and fastest speeds.
It’s been a confusing ride for AT&T internet lately. Last year it announced that its DSL service was gone. But now it seems like AT&T DSL internet is back. *raised eyebrow*
We checked out AT&T’s DSL and fiber hybrid internet service as well as its full-fiber internet to see how its prices and speeds compare to other internet service providers (ISPs). What we found was that AT&T internet isn’t a bad deal, but the best value lies in its fiber internet plans.
Let’s dig into the details and see if AT&T internet is right for you.
|AT&T Internet 300||$55/mo.*||300 Mbps||Unlimited||View Plans|
|AT&T Internet 500||$65/mo.*||500 Mbps||Unlimited||View Plans|
|AT&T Internet 1000||$80/mo.†||1000 Mbps||Unlimited||View Plans|
|AT&T Internet 2000||$110/mo.†||Up to 2000 Mbps||Unlimited||View Plans|
|AT&T Internet 5000||$180/mo.†||Up to 5000 Mbps||Unlimited||View Plans|
Looking for AT&T U-verse Internet?
You’re in the right place. U-verse Internet is now AT&T Internet, which offers a DSL or DSL-fiber hybrid internet connection that costs $55 a month.
AT&T internet prices and plans
AT&T offers a mix of fully fiber and fiber plus DSL hybrid plans. (And, technically, plain old DSL plans while it continues to upgrade its network.)
What plans you can choose from depends on where you live—AT&T Fiber is available mainly in large cities, but its DSL service is available in suburbs and more rural areas. (P.S. For simplicity’s sake, we’re referring to AT&T’s DSL-fiber hybrid service as “DSL.”)
AT&T DSL internet plans come with a max speed of 140 Mbps, but depending on your location, you could see speeds as low as 10 Mbps. (More on internet speeds in just a bit.)
That said, if you can get those faster speeds, the price isn’t too bad.
The better end of the deal is AT&T’s fiber plans by far though. If you’re in an area where AT&T Fiber is available, we say go for it. It comes with some of the lowest prices for the speeds you get—300 Mbps all the way to 5000 Mbps.
Plus you get unlimited data and upload speeds that match your download speeds. That’s perfect for school or work at home.
|AT&T Internet 300||$55/mo.*||300 Mbps||Fiber||View Plans|
|AT&T Internet 500||$65/mo.*||500 Mbps||Fiber||View Plans|
|AT&T Internet 1000||$80/mo.†||1000 Mbps||Fiber||View Plans|
|AT&T Internet 2000||$110/mo.†||Up to 2000 Mbps||Fiber||View Plans|
|AT&T Internet 5000||$180/mo.†||Up to 5000 Mbps||Fiber||View Plans|
Speeds based on wired connection. Actual speeds may vary. For more info, go to www.att.com/speed101.
Bundling AT&T services
Want TV with your internet? Maybe some phone too? The good news is that bundling your AT&T service can save you some cash with perks like DIRECTV's streaming service.
Where is AT&T internet available?
You can get AT&T internet in 21 different states, but its fiber internet plans tend to service only large cities and suburbs in those states.
You can check to see if your city has AT&T Fiber using its fiber coverage map.
How does AT&T internet compare to Spectrum, Xfinity, and others?
In general, AT&T’s prices and speeds are pretty competitive when you compare it to Cox, Spectrum, Comcast Xfinity, and WOW! Internet. Here’s a breakdown of some of AT&T’s internet plans compared to the price you’d pay for similar speeds.
Both Spectrum and WOW! Internet don’t offer internet plans with speeds lower than 100 Mbps. But if you have the option of either Spectrum or WOW!, the price they charge for more download speed might be a better deal than AT&T’s 300 Mbps plan.
Aside from a middle-of-the-pack price for 100 Mbps speeds, the AT&T Internet 1000 Mbps plan comes with unlimited data. Cox and Xfinity come with a 1.25 TB and 1.2 TB, respectively, while both WOW! and Spectrum offer unlimited data on their plans.
|AT&T Fiber||AT&T Internet 1000||$80/mo.†||1000 Mbps||View Plans|
|Cox Internet||Go Super Fast||$119.99/mo.‡||Up to 1000 Mbps||View Plans|
|Spectrum Internet||Spectrum Internet® Gig||$89.99/mo. for 12 mos.^||Up to 1000 Mbps||View Plans|
|Xfinity Internet - Central||Gigabit Extra||$80/mo.°||1200 Mbps||View Plans|
|WOW! Internet||Internet 1 Gig||$64.99/mo.**||Up to 1000 Mbps||View Plans|
If you’re eyeing gig speeds, AT&T Fiber’s price for its 1000 Mbps plan is hard to beat. But for an extra bit of NOS to jump ahead in the race, Xfinity’s 1,200 Mbps plan costs the same as the AT&T Fiber 1000 Mbps plan. Otherwise, AT&T Fiber is the best deal for gig speeds compared to Cox, Spectrum, and WOW! Internet. Not to mention, if you get AT&T Internet 1000 or higher, you get Max at no extra charge.
Still need to do a little comparison shopping? Check out these other reviews:
Is AT&T internet cheap?
Overall, AT&T’s internet prices are right in line with what you’ll see from other ISPs—or cheaper. We think the biggest value is in its fiber internet plans. But AT&T’s DSL internet plans are risky since you don’t always know what speed you’ll get.
- Compared to Cox: AT&T Internet and Cox prices start out even, but Cox’s 1,000 Mbps plan is more expensive than the AT&T Fiber Internet 1,000 plan.
- Compared to Spectrum: Spectrum plans start out at up to 100 Mbps*, and at that speed you’ll pay more per month for AT&T's 300 Mbps and Up to 140 Mbps plans than if you got Spectrum's 100 Mbps plan. However, AT&T’s gig-speed plan is cheaper than Spectrum’s. The saving grace? Spectrum comes with no equipment fee.
- Compared to Xfinity: AT&T’s DSL plans might be a better deal than Xfinity’s Up to 75 Mbps plan—depending on what speed you can get with AT&T. Otherwise, these two ISPs are neck-and-neck when it comes to price for the speed you get.
- Compared to WOW!: WOW!'s 100 Mbps plan is way cheaper than AT&T's; however, you won't get unlimited data. But you’ll pay almost $15 more per month for gig speeds with WOW! compared to the price of AT&T’s gig plan.
AT&T internet speed and data
AT&T’s fiber plans come with fairly straightforward internet speeds of 300, 500, 1,000, up to 2000, and up to 5000 Mbps.
But its DSL plan pairs you with the fastest speeds you can get in your area—up to 140 Mbps, depending on which plan you have.
|AT&T Internet Air||140 Mbps||20 Mbps||Unlimited||View Plans|
|AT&T Fixed Wireless||25 Mbps||1 Mbps||350 Mbps||View Plans|
|AT&T Internet 300||300 Mbps||300 Mbps||Unlimited||View Plans|
|AT&T Internet 500||500 Mbps||500 Mbps||Unlimited||View Plans|
|AT&T Internet 1000||1000 Mbps||1000 Mbps||Unlimited||View Plans|
|AT&T Internet 2000||Up to 2000 Mbps|
Up to 2000 Mbps
|AT&T Internet 5000||Up to 5000 Mbps|
Up to 5000 Mbps
Price after $5/mo Autopay & Paperless bill discount (w/in 2 bills). Plus taxes & fees. Monthly State Cost Recovery Charge in TX, OH, NV applies. One time install chrg may apply. Ltd. avail/areas. Call or go to www.fiber.att.com to see if you qualify.
The other downside to AT&T DSL internet is that it doesn’t come with symmetrical, or matching, upload speeds. With DSL, you’ll probably see upload speeds of 8–10 Mbps, which might put a damper on your Zoom calls or uploading email attachments while you work from home.
AT&T Fiber, on the other hand, sports symmetrical internet speeds. So whatever download speed you get, you’ll get the same upload speed to match.
That makes AT&T Fiber the superior high-speed internet choice for anyone running a home office, home business, studying from home, or aiming to become the next YouTube sensation.
Is AT&T internet fast?
We dug through speed test data to find the fastest ISPs in the US, and AT&T ranked 15th out of 38 internet providers.
That’s not a great rank, but it’s not horrible either. And more than likely, AT&T’s DSL internet is bringing down its score since DSL is slower than fiber (and sometimes cable too). Sad fact.
DSL internet rank
Fiber internet rank
15th out of 38 ISPs
3rd out of 10 DSL ISPs
9th out of 20 fiber ISPs
By comparison, Xfinity ranked 7th and Spectrum ranked 14th, while Cox ranked just below AT&T at number 16. (We didn’t have enough data to analyze WOW! Internet’s speeds.)
Download speed range
7th out of 38 ISPs
46.6 out of 100
14th out of 38 ISPs
35.6 out of 100
Up to 100–Up to 1,000 Mbps
15th out of 38 ISPs
33.8 out of 100
16th out of 38 ISPs
33.4 out of 100
But looking at the weighted scores, you’ll see that Spectrum, AT&T, and Cox all scored similarly, while Xfinity jumped ahead by over 10 points. While Xfinity is a likely winner for giving you the speeds you pay for, our guess is that your actual AT&T customer speeds will be all right. Especially if you’re able to get its fiber internet service.
All of AT&T’s fiber internet plans and its Internet Air plan come with unlimited data, which is the best kind of data. No need to worry about downloading that new movie or updating your video game. You’re in the clear.
- AT&T DSL data cap (AT&T Internet Air): Unlimited data
- AT&T Fiber data cap (300–5000 Mbps): Unlimited
AT&T contracts, equipment, and fees
AT&T recently said “Bye, Felicia!” to its contract requirements,2 and we applaud that. The freedom of not having an internet contract is one more worry taken off your plate if you have to move, change your service plan, or just enjoy not getting lassoed into agreements.
When you sign up for AT&T internet, you’ll get a Wi-Fi gateway modem-and-router combo, so chances are you won’t need your own router to set up your Wi-Fi network.
That Wi-Fi gateway device will come with a $10 per month rental fee too, but as far as rental fees go, it’s one of the cheaper ones we’ve seen.
- AT&T equipment fee: $10 per month
It’s also really nice that you can sign up for internet service and have the equipment delivered straight to your door. A buddy of mine, Andrew, did just this while he was staying in Virginia but needed internet in his new house in Florida.
“They shipped the box on Monday. It came Wednesday, and my girlfriend hooked it up and followed the instructions. The box activated itself, and she was up and running,” he says.
Imagine that: you move in, and your internet and Wi-Fi connection is set up before you even get your mattress unloaded. Priorities, right?
Save money with your own equipment
If you’re on an AT&T DSL internet plan, you could save that $10 a month for something shinier and buy your own modem and router instead. We’ve got tips to help you shop for a modem and choose a new router.
Sorry, y’all. There’s no getting away from fees when it comes to internet service, with AT&T or with any other internet provider. Here’s a quick overview of what AT&T might charge you.
- Installation fee: Pay a $35 activation fee if you prefer DIY installation, or call up the pros for $99.
- Early termination fee: AT&T Internet doesn’t have contracts, so you shouldn’t have to pay an early termination fee (ETF). However, its site does state that some plans may require a contract in order to get promotional pricing. If you fall into that bucket, you’re looking at an ETF of $15 for each month left on your contract—up to a total of $180.3
AT&T customer service
Customer service always seems to be a pain point for any service provider, and AT&T is no exception. However, it does score 75 out of 100 on the 2023 American Customer Satisfaction Index (ACSI)—this makes it one of the top-scoring internet providers.4
AT&T has made some improvement over the last two years, as the customer service rating used to be 73 the year prior.6 That puts it ahead of the average score of 72 out of 100.
75 out of 100
73 out of 100
If you need to get chummy with an AT&T rep, social media or chat may be your best option. Here’s how to get a hold of AT&T, and be sure to try some of our tips for dealing with customer service too.
Is your AT&T internet not working?
Your internet is slow or just nonexistent, and you want to flip a table. We’ve all been there. We’ve got some tips you can try to fix the issue on your own and we’re crossing our fingers your internet woes are over soon.
Recap: Is AT&T internet any good?
AT&T’s internet offers up some competitive pricing and zippy fiber speeds, but its DSL internet plans leave something to be desired.. Here’s a quick recap of why you might or might not like it.
- Prices and plans: AT&T’s prices either match other ISPs serving similar areas or are cheaper. But its DSL plan quickly loses value if you can’t get max speeds of 140 Mbps.
- Download speed: With speeds of 300 to 5000 Mbps, AT&T Fiber speeds are perfect for a family who works, studies, and has fun online. But AT&T DSL speeds are too slow and too iffy for our liking.
- Data caps: All AT&T Fiber and DSL plans come with unlimited data.
- Contracts, equipment, and fees: We’re happy to say that AT&T Internet comes with no contracts. Plus its equipment rental and self-installation fees are reasonable.
- Customer service: No ISP is known for great customer service, sorry to say. But AT&T rates as one of the better internet providers out there.
AT&T internet prices and plans recap
- AT&T Internet Air: $55 per month*†, up to 140 Mbps download speeds, unlimited data
- AT&T Fiber Internet 300: $55 per month*†, 300 Mbps download speeds, unlimited data
- AT&T Fiber Internet 500: $65 per month*†, 500 Mbps download speeds, unlimited data
- AT&T Fiber Internet 1,000: $80 per month*†, 1000 Mbps download speeds, unlimited data
- AT&T Fiber Internet 2,000: $110 per month*†, up to 2,000 download speeds, unlimited data
- AT&T Fiber Internet 5,000: $180 per month*, up to 5,000 download speeds, unlimited data
Data effective 7/5/2023. Offers and availability vary by location and are subject to change.
*Price after $5/mo Autopay & Paperless bill discount (w/in 2 bills). Plus taxes & fees. Monthly State Cost Recovery Charge in TX, OH, NV applies. One time install chrg may apply. Ltd. avail/areas. Call or go to www.fiber.att.com to see if you qualify.
† Speeds based on wired connection. Actual speeds may vary. For more info, go to www.att.com/speed101.
Do you have more questions about AT&T internet? We can help.
You might have stumbled upon this announcement that “AT&T no longer offers DSL service.” It’s true that AT&T doesn’t refer to its Up to 75 Mbps plan as DSL anymore, and the ISP is working to update its network to use a DSL and fiber hybrid connection that should improve your speeds.
Usually a DSL-fiber hybrid connection involves installing a fiber network in your neighborhood, then connecting your home to that fiber network with a DSL line.
The good news? Fiber tends to be more reliable and offers faster download and upload speeds than DSL. The bad news? That final DSL connection to your home will still slow your internet speeds down.
Right now, AT&T Fiber is available at service addresses in 21 states, mostly in the southern and midwestern US.
You can check to see if your city has AT&T Fiber on AT&T’s coverage map.
AT&T’s fixed wireless internet service brings internet to rural areas of the US by beaming your internet connection from an antenna on your roof to a fixed location.
While fixed wireless is certainly an exciting new technology for rural areas missing out on more than one internet option—or areas with no internet options—it isn’t without its downsides. You can learn more about it in our fixed wireless guide.
AT&T has a special internet plan for low-income families called AT&T Access that costs $10 a month and gets you up to 25 Mbps speeds. To qualify for it, you or someone in your household needs to be enrolled in SNAP. (If you live in California, you can qualify for AT&T Access if you’re enrolled in SSI too.)
You can learn more about low-income internet assistance in our guide.
If you just need internet, AT&T charges anywhere from $55 to $180 a month.
If your AT&T internet bill went up, it might be because your promotional pricing expired. AT&T got rid of contracts, but after 12 months, your monthly price will be AT&T's current prevailing rate.
If not, we recommend giving AT&T a call to double-check your bill and explain any confusing fees.
That’s a loaded question! Honestly, there are a lot of pros and cons to every ISP in the US. AT&T internet isn’t the worst—but it isn’t the best either.
Still, when you have few choices for internet providers like most of us do, sometimes you just have to deal with the bad and find a silver lining. (Like at least we’re not hogging the phone line with our AOL CD internet anymore, right?)
Yes, AT&T gives you unlimited data with any of its fiber internet plans. Also, if you bundle your AT&T DSL internet with TV service, you’ll get unlimited data.
The AT&T Fiber Internet 1,000* plan is worth it if you’ve got a large household of internet users who enjoy streaming (hello free Max) and gaming. The plan’s gig speeds are also great if you run a home business or have a lot of connected devices working in the background.
And if you upload large files, like YouTube videos or RAW image files, the Internet 1,000* plan’s symmetrical upload speeds of 1000 Mbps are a lifesaver.