Verizon Fios Home Internet Review 2023

If we had to choose an internet service provider (ISP), Verizon Fios Home Internet would be one of our first choices. Why? It consistently tops the charts for fast download speeds, competitive prices, and good customer service.

We think you’ll get a fair deal from Verizon Fios without having to sign an annual contract. Plus, it offers fully fiber internet and continues to expand its 5G and 4G LTE Home Internet options in other locations—including some cities where you can’t get Fios Home Internet service.

The higher-speed packages cost between $25-$50 more a month than the lowest-speed package. That price comes with varying differences in download speeds. The Internet 300/300 offers 300 Mbps of download speed where you'll get upwards of 940-2300 Mbps with the higher-speed plans. 

We usually like to see some low-cost, low-speed internet plans when reviewing an ISP. But we have to admit that the low starting price for the Internet 300/300 plans make them a fairly reasonable choice for even a small family that doesn’t have multiple devices connected or don't spend much time online.

On the note of slower internet speeds, Verizon does offer a DSL internet plan in Delaware, Maryland, Massachusetts, New York, New Jersey, Rhode Island, Virginia, and Washington DC.

One big perk to Verizon Fios Home Internet is that your price doesn’t automatically go up after a year. While Verizon doesn’t necessarily promise to keep your monthly bill the same forever, it’s nice to see that a price hike isn’t automatically baked in.

Verizon Fios Home Internet (and Verizon Fios TV) can be found in metro and suburban areas of the mid-Atlantic, including Delaware, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island, and Virginia.

If you don’t call the northeastern US home, don’t hang your head just yet. Verizon also launched 5G Home Internet service in quite a few cities across the US, including San Jose, CA, and Chicago, IL. And it’s expanding a Verizon 4G LTE Home Internet service to more rural areas that may lack much choice when it comes to internet service.

Still not sure whether Fios is available in your town? Your best bet is to enter your address into Verizon’s availability checker. Or you can give our zip code checker a test drive to see all the internet providers available in your area.

You won’t pay much more for Verizon Fios Home Internet service than you would if you grabbed a slower plan from another large ISP.

Here’s a quick look at Verizon Fios Home Internet’s slowest and fastest plans and how they compare to other ISPs in the same areas like Optimum, Xfinity, and Spectrum.

Verizon Fios Home Internet’s price for its Internet 300/300 plan is right on par with what other ISPs are charging, though you get a slight edge in speed from Optimum's 300 Mbps plan for a lesser price.

But Verizon's internet service is a fiber internet connection and comes with no annual contract, which makes it a better deal than Xfinity and Spectrum—and likely a more reliable internet connection too.

When it comes to gigabit (or near-gigabit) speeds, the price for the Fios Gigabit Connection plans aren't the cheapest, but they're not the most expensive either.

But Verizon Fios Home Internet plan with download speeds up to 940 Mbps is still a good deal. 

If you’re still not sure whether Verizon Fios Home Internet offers the best deal for you, stick around for our take on its internet speed, customer service, and data caps. Or you can check out some of our other ISP reviews:

• Optimum Internet Review
• Spectrum Internet Review
• Xfinity Internet Review
• Verizon Fios Home Internet vs. Xfinity
• Verizon Fios Home Internet vs. Optimum

We’d say Verizon Fios Home Internet offers good value for your money. Its prices are cheaper or right in line with other internet providers in the area. Plus it doesn’t require an annual contract or automatically jump in price after a year.

You might be able to find the rare internet plan that’s a better deal, like the Optimum 1 Gig, but we’d say Verizon Fios Home Internet prices are hard to beat.

• Compared to Optimum: You tend to get more speed at a lower price from Optimum, but its cable connection likely isn't as reliable as Verizon's fiber connection. So if you work from home or upload to YouTube regularly, go with Verizon Fios Home Internet.
• Compared to Spectrum: Spectrum's prices are a bit steeper than Verizon Fios Home Internet's, especially when it comes to gig speeds. We say go with Verizon over Spectrum.
• Compared to Xfinity: Comcast Xfinity matches Verizon Fios Home Internet prices at almost every turn. But you might need to sign a contract to get a competitive price from Xfinity, while Verizon Fios Home Internet has no annual contract.

View Verizon Fios Home Internet Plans | View Verizon Fios Bundles

Verizon Fios Home Internet comes with symmetrical download and upload speeds starting at 300/300 Mbps and going all the way up to 2300/2300 Mbps.

Those symmetrical, or matching, download and upload speeds are unique to fiber internet. And that’s a huge deal for videographers and photographers who upload a lot of huge files—or for anyone who works with large files in their home office, for that matter.

You may have noticed that Verizon Fios Home Internet’s speeds top off at up to 940 Mbps download speeds and up to 880 Mbps upload speeds for its 1 Gig plan and up to 2300 Mbps download speeds and up to 2300 Mbps upload speeds for its 2 Gig plan.

While its 1 Gig plan is not as symmetrical as, say, 300 download and 300 upload, but you’ll see these speeds paired together with other fiber internet providers too. We’d say those speeds are close—and fast—enough that you won’t even notice that slight difference in download and upload speed.

Verizon’s got speeds that keep pace with even the fastest NASCAR drivers, but you might not need to spend as much on the fastest speeds possible if you only stream The Handmaid’s Tale on Hulu with your partner.

Check out our guide to how many Mbps you need to find out the right internet speed for you.

Verizon Fios Home Internet plans have no data caps or allowances on any plans, so you can use the internet as you will. And unless you hear otherwise, you’ll be good to stream movies for your weekend date night or download patch updates for your game.

Most other internet providers in the Northeast also offer unlimited data, including Optimum and Spectrum. But while Xfinity did turn tail and run from its former plans to limit data usage to 1.2 TB in the Northeast, it may downgrade you in the future.¹

View Verizon Fios Home Internet Plans | View Verizon Fios Bundles

Along with no annual contracts, Verizon Fios’s prices don’t come with surprises.

That means no surprise monthly fees—you’ll just pay for your internet plan and equipment rental. (But if you grab Fios Gigabit Connection, your equipment fee is included too.) Even your $99 installation fee is waived if you order your internet online.

This is probably the simplest contract, equipment, and fees review we’ve ever written for an ISP. We’d like to give Verizon Fios a standing ovation for keeping things simple.

With Verizon's 5G Home and 5G Home Plus plans, you won't have to pay extra to rent equipment.

Each plan includes a Wi-Fi 6 router and 5G Ultra receiver. You can choose to supplement your equipment for $15 to $25 more a month if you're interested in having more tech support and digital security tools. 

• Home Device Advisor: $15/month
• Verizon Home Device Protect: $25/month

Service fees, who needs ‘em? We love that Verizon Fios doesn’t bombard you with handfuls of random service fees like some other ISPs do.

You might pay a $99 installation fee if you don’t order online, but you won't have to pay for your 5G Internet Gateway equipment. So you won't have to deal with something like a “Wi-Fi activation fee” or monthly charge to keep any service technician visits from blowing up your wallet. (Both of these service fees exist out in the wild. You’ve been warned.)

• Installation fee: None if you order online, otherwise a set-up fee of $99.00.
• Equipment rental charge: Included
• Early termination fee: Verizon Fios has no annual contracts, so no early termination fees.

View Verizon Fios Home Internet Plans | View Verizon Fios Bundles

Here’s one thing you should know about fiber internet: it uses something called an optical network terminal (ONT) instead of a traditional modem.

The Verizon Fios ONT can be installed on the outside of your house or inside in places like your garage, a closet, or your basement. The ONT converts the light signals that fiber internet uses into copper and electrical signals your router can understand.

As for routers, you’ll likely receive the Fios Router G3100, which features new, faster Wi-Fi 6 technology. 

You also have the option to buy your router outright, which might give you better speeds and features. (Some of the official Verizon Fios routers, like the G3100, go on sale on Amazon for cheaper than the Verizon buyout price.*)

On top of that, you can grab a Wi-Fi extender from Verizon too. Wi-Fi extenders are perfect for stretching your wireless connection to those hard-to-reach spots in a large house—or if your wireless router has to sit in a far-away corner.

Here’s a quick look at Verizon Fios rental fees:

• Fios Router G3100: $399.99 buyout or $18.00/month rental
• Fios Extender (#E3200): $199.99 buyout or $10.00/month rental

Verizon’s well-known for taking care of its customers, which is no small feat in the internet industry.

Most of us dread the thought of picking up our phone and calling our ISP. But Verizon Fios Home Internet earned top marks in HighSpeedInternet.com’s customer satisfaction survey.²

A buddy of ours in Virginia swears by his Verizon Fios Home Internet service and recommends it to anyone who asks. He told us he rarely has to call customer service despite using the internet almost constantly (he’s a gamer and streamer). And when he does, he’s promptly taken care of, he said.

If you do need to get a hold of a Verizon Fios customer service rep, there are a few ways to do that:

• Verizon Fios customer service: 1-800-837-4966
• Online chat: Verizon Fios customer service
• Twitter: @VerizonFios
• Facebook: @Fios

We might be able to help before you call customer service. Check out these tips for fixing your internet and our guide to speeding up your internet.

View Verizon Fios Home Internet Plans | View Verizon Fios Bundles

We like pretty much everything about Verizon Fios’s internet service: fast speeds, decent prices that can include your equipment and setup charges, no annual contracts, and excellent customer service.

We do wish Verizon Fios Home Internet offered service in more areas of the US, but overall, we’re pleased with what it’s got going on.

• Prices and plans: Prices for Verizon Fios Home Internet are on par or lower than what you might see from competitors. And it offers quite a few different speeds to choose from, so you’re more likely to find a plan and a price that fit your needs.
• Speed: Verizon Fios Home Internet regularly earns top marks when we analyze speed tests from around the US. If we were betting people, we’d wager you’ll get the speeds you pay for.
• Contracts, equipment, and fees: No annual contracts and no hidden fees are a big win. Verizon Fios does have a monthly equipment charge for all but its Fios Gigabit Connection plan though.
• Customer service: We consistently hear praise for Verizon Fios customer service, and that’s quite an achievement for an internet provider.

• Internet 300/300: $49.99/mo.*, 300 Mbps download speeds 
• Internet 500/500: $69.99/mo.*, 500 Mbps download speeds 
• Fios Gigabit Connection: $89.99/mo.**, up to 940 Mbps download speeds
• Fios Internet 2 Gig: $119.99/mo.**, up to 2300 Mbps download speeds

Got more questions about Verizon internet? We can help.

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